Privacy Policy

Last Updated: July 2026

Digital World UAE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you create an account, place an order, contact support, or use our services, we may collect:

  • Full name
  • Email address
  • WhatsApp number or other contact information
  • Billing information
  • Account and login information
  • Order and purchase history
  • Product and service details
  • Payment status and transaction references
  • Warranty and service records
  • Problem reports and support requests
  • Screenshots or other files voluntarily submitted for support
  • Replacement history
  • Wallet balance and wallet transaction history
  • Refund or withdrawal requests
  • IP address, browser information, and basic technical data

2. How We Use Your Information

We may use your information to:

  • Create and manage your customer account
  • Process and manage orders
  • Deliver digital products and services
  • Provide customer support
  • Verify purchases and warranty eligibility
  • Manage problem reports and replacement requests
  • Calculate remaining warranty or service value
  • Manage customer wallet balances and wallet credits
  • Process refund requests
  • Send order, account, password reset, and service-related emails
  • Prevent fraud and misuse of our services
  • Improve our website and customer experience
  • Comply with applicable legal and regulatory requirements

3. Customer Accounts and Order History

Customers may be required to create an account to purchase products from Digital World UAE.

Your account may display information including your orders, purchase dates, amounts paid, product details, warranty information, wallet balance, and support or problem-report history.

This information is maintained to provide customer service, warranty support, replacements, refunds, and account-related services.

4. Warranty and Problem Reports

Customers may be able to report a problem with an eligible product through their account.

When submitting a problem report, we may collect the problem description, order details, screenshots, and other information provided by the customer.

We use this information to investigate the issue and determine whether a replacement, wallet credit, refund, or another resolution is appropriate under our applicable policies.

5. Customer Wallet

Digital World UAE may provide customers with an internal wallet balance.

Wallet credits may be issued for refunds, remaining service value, promotional credits, or other approved adjustments.

Wallet transaction records may be stored as part of the customer's account and order history.

Wallet credits and withdrawal or refund requests are subject to our applicable refund and wallet policies.

6. Payments

Payments may be processed through third-party payment providers.

Digital World UAE does not intentionally store full credit or debit card details on its website. Payment providers may collect and process payment information according to their own privacy policies and security practices.

7. Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted service providers where required to operate our website, process payments, deliver services, provide technical infrastructure, prevent fraud, or comply with legal obligations.

These providers may process information according to their own privacy policies and applicable laws.

8. Data Retention

We may retain customer account, order, warranty, wallet, refund, and support information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

Certain information may be retained even after an account deletion request where retention is required or permitted by applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate personal information
  • Request deletion of eligible personal information
  • Request information about how your personal data is used
  • Raise a privacy-related concern

Some requests may be subject to identity verification and applicable legal or record-retention requirements.

11. Cookies and Technical Information

Our website may use cookies and similar technologies for essential website functionality, customer accounts, shopping cart functionality, security, analytics, and improving the user experience.

Additional cookie information may be provided through our Cookie Policy or cookie consent system where applicable.

12. Third-Party Services

Our website may use third-party services, plugins, hosting providers, payment providers, email services, analytics tools, and other technical services.

These third parties may process limited information necessary to provide their services and may have their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website features, business practices, or applicable requirements.

The latest version will be published on this page with an updated revision date.

14. Contact Us

For privacy-related questions or requests, contact:

Digital World UAE

Email: admin@digitalworlduae.shop

Website: digitalworlduae.shop

Location: Abu Dhabi, United Arab Emirates